Shipping policy
Effective Date: August 12, 2026
At Web Trading Palace, we aim to provide clear and reliable shipping information so our customers know what to expect when placing an order. This Shipping Policy explains our shipping coverage, shipping costs, order processing times, transit times, tracking information, and estimated delivery times.
1. Shipping Coverage
Web Trading Palace currently ships within the United States only.
We do not currently offer international shipping.
Our standard shipping service is available for eligible delivery addresses within the United States.
2. Free Shipping
We offer free standard shipping throughout the United States.
Customers are not charged a separate standard shipping fee for eligible orders shipped within the United States.
Our website and checkout will display the applicable shipping information before an order is completed.
3. Order Cut-Off Time
Our daily order cut-off time is: 5:00 PM New York Time
Orders placed by the applicable cut-off time will be processed according to our standard handling schedule.
Orders placed after the 5:00 PM cut-off time may begin processing on the next applicable business day.
4. Handling Time
Our standard handling time is: 1–3 business days
Orders are processed Monday through Friday.
Handling time refers to the time required to process and prepare an order before it is handed over for shipment.
Saturday and Sunday are not included in our standard handling time.
5. Transit Time
Our estimated transit time is: Approximately 5–7 business days
Transit time begins after the order has been processed and shipped.
Transit estimates are based on Monday through Friday business days.
6. Estimated Total Delivery Time
The estimated total delivery time is: Approximately 6–9 business days
This estimate includes:
- Handling: 1–3 business days
- Transit: Approximately 5–7 business days
- Estimated total delivery: Approximately 6–9 business days
Delivery estimates are provided to help customers understand the expected shipping timeframe. Actual delivery times may vary depending on circumstances outside our control.
7. Tracking Information
Customers will generally receive their order tracking number within 1–3 days after the order is processed.
Once tracking information is available, customers can use the tracking number to monitor the progress of their shipment.
Please note that tracking information may take additional time to become active after it has been issued.
8. Delivery Delays
While we work to process and ship orders within our stated timeframes, delivery dates are estimates and may occasionally be affected by circumstances outside our control.
Potential causes of delays may include:
- Carrier delays
- Severe weather
- Transportation disruptions
- Unexpected logistical issues
- Other circumstances affecting the delivery network
If a shipment experiences an unexpected delay, customers may contact our support team for assistance.
9. Business Days
Our standard handling and transit estimates are based on Monday through Friday.
Business Days: Monday–Friday
Saturday: Not included
Sunday: Not included
Applicable holidays may also affect processing or delivery schedules.
10. Shipping Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully review your shipping information before completing your purchase.
An incorrect or incomplete address may result in delivery delays or other shipping issues.
If you notice an address error after placing an order, contact us as soon as possible.
11. Order Changes and Cancellations
Customers who need to cancel an order must contact Web Trading Palace within 24 hours of placing the order.
Cancellation requests received after 24 hours may not be eligible for cancellation because the order may already have entered processing or fulfillment.
If you need to make a change to your order, contact us as soon as possible.
12. Shipping and Returns
Shipping and returns are separate processes.
Web Trading Palace offers a 30-day return window for eligible purchases, subject to the terms of our Return & Refund Policy.
For complete information about returns, refunds, return requirements, and applicable return shipping responsibilities, please review our separate Return & Refund Policy.
13. Damaged or Incorrect Deliveries
If you receive an item that appears to be damaged, incorrect, or different from what you ordered, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Any relevant photographs or supporting information requested by our customer support team
We will review the information and provide the appropriate next steps.
14. Shipping Information at Checkout
Before completing an order, customers should review the shipping information displayed during checkout, including the delivery address and applicable order details.
Our standard shipping service is free for eligible orders shipped within the United States.
The shipping information presented on our website is intended to provide customers with clear expectations before completing a purchase.
15. Shipping Information for Google Shopping
Web Trading Palace aims to keep the shipping information displayed on our website consistent with the shipping information submitted to Google Merchant Center.
Our standard shipping information is:
Destination: United States
Shipping Cost: Free standard shipping
Order Cut-Off: 5:00 PM New York Time
Handling Time: 1–3 business days, Monday–Friday
Transit Time: Approximately 5–7 business days, Monday–Friday
Estimated Total Delivery: Approximately 6–9 business days
Tracking: Generally provided within 1–3 days
Shipping information may be updated when our shipping operations or service terms change.
16. Contact Us
If you have questions about shipping, tracking, delivery, or an existing order, please contact Web Trading Palace.
Web Trading Palace 1112 Prospect Pl Brooklyn, NY 11213 United States
Email: support@webtradingpalace.com
Phone: +1 321 357 4495
Live Chat: Available during business hours
Business Hours:
Monday–Friday: 8:00 AM–5:00 PM
Saturday–Sunday: Closed
When contacting us about an order, please provide your order number whenever possible.
17. Policy Updates
Web Trading Palace may update this Shipping Policy when necessary to reflect changes to our shipping services, business operations, or applicable requirements.
Any updated version will be published on this page with the applicable effective date.
We are committed to providing clear, accurate, and up-to-date shipping information to help customers make informed purchasing decisions.